@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";*{margin:0;padding:0;box-sizing:border-box}:root{--primary: #7C3AED;--primary-light: #8B5CF6;--primary-dark: #6D28D9;--primary-50: #F5F3FF;--primary-100: #EDE9FE;--primary-200: #DDD6FE;--accent: #06B6D4;--accent-light: #22D3EE;--success: #10B981;--success-light: #D1FAE5;--success-dark: #059669;--warning: #F59E0B;--warning-light: #FEF3C7;--warning-dark: #D97706;--danger: #EF4444;--danger-light: #FEE2E2;--danger-dark: #DC2626;--gray-25: #FCFCFD;--gray-50: #F9FAFB;--gray-100: #F3F4F6;--gray-200: #E5E7EB;--gray-300: #D1D5DB;--gray-400: #9CA3AF;--gray-500: #6B7280;--gray-600: #4B5563;--gray-700: #374151;--gray-800: #1F2937;--gray-900: #111827;--sidebar-bg: #0F0A1E;--sidebar-hover: rgba(124, 58, 237, .15);--sidebar-active: rgba(124, 58, 237, .25);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--shadow: 0 1px 3px rgba(0, 0, 0, .1), 0 1px 2px rgba(0, 0, 0, .06);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -2px rgba(0, 0, 0, .05);--shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .1), 0 10px 10px -5px rgba(0, 0, 0, .04);--radius-sm: 6px;--radius: 10px;--radius-lg: 14px;--radius-xl: 20px;--transition: all .2s cubic-bezier(.4, 0, .2, 1)}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--gray-50);color:var(--gray-900);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.app-layout{display:flex;min-height:100vh}.sidebar{width:260px;background:var(--sidebar-bg);color:#fff;display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:50;overflow-y:auto}.sidebar-logo{padding:24px 24px 20px;border-bottom:1px solid rgba(255,255,255,.06);margin-bottom:8px}.sidebar-logo h2{font-size:20px;font-weight:800;letter-spacing:-.5px;background:linear-gradient(135deg,var(--primary-light),var(--accent-light));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.sidebar-logo span{font-size:11px;color:var(--gray-500);font-weight:500;letter-spacing:.3px;text-transform:uppercase;margin-top:4px;display:block}.sidebar nav{flex:1;padding:4px 12px}.nav-section-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--gray-500);padding:12px 14px 6px;margin-top:4px}.sidebar a{display:flex;align-items:center;gap:12px;padding:11px 14px;color:var(--gray-400);text-decoration:none;font-size:13.5px;font-weight:500;transition:var(--transition);border-radius:var(--radius);margin-bottom:2px}.sidebar a:hover{background:var(--sidebar-hover);color:var(--primary-light)}.sidebar a.active{background:var(--sidebar-active);color:#fff;font-weight:600}.sidebar a .nav-icon{font-size:18px;width:24px;text-align:center;flex-shrink:0}.sidebar-footer{padding:16px;border-top:1px solid rgba(255,255,255,.06)}.sidebar-footer button{background:#ffffff0d;border:1px solid rgba(255,255,255,.08);color:var(--gray-400);padding:9px 16px;border-radius:var(--radius);cursor:pointer;width:100%;font-size:13px;font-weight:500;font-family:inherit;transition:var(--transition);display:flex;align-items:center;justify-content:center;gap:8px}.sidebar-footer button:hover{background:#ef444426;border-color:#ef44444d;color:#fca5a5}.main-content{flex:1;margin-left:260px;padding:32px 40px;min-height:100vh;background:var(--gray-50)}.page-header{margin-bottom:28px}.page-title{font-size:26px;font-weight:700;color:var(--gray-900);letter-spacing:-.5px;margin-bottom:4px}.page-subtitle{font-size:14px;color:var(--gray-500);font-weight:400}.login-container{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,var(--sidebar-bg) 0%,#1a1040 50%,var(--primary-dark) 100%);position:relative;overflow:hidden}.login-container:before{content:"";position:absolute;width:600px;height:600px;border-radius:50%;background:radial-gradient(circle,rgba(124,58,237,.15),transparent 70%);top:-200px;right:-100px}.login-container:after{content:"";position:absolute;width:400px;height:400px;border-radius:50%;background:radial-gradient(circle,rgba(6,182,212,.1),transparent 70%);bottom:-150px;left:-100px}.login-box{background:#fffffff7;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);padding:44px 40px;border-radius:var(--radius-xl);box-shadow:var(--shadow-xl),0 0 0 1px #ffffff1a;width:100%;max-width:420px;position:relative;z-index:1}.login-box h1{text-align:center;margin-bottom:4px;font-size:28px;font-weight:800;letter-spacing:-.5px;background:linear-gradient(135deg,var(--primary),var(--primary-dark));-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.login-box p{text-align:center;color:var(--gray-500);margin-bottom:32px;font-size:14px;font-weight:400}.form-group{margin-bottom:18px}.form-group label{display:block;font-size:13px;font-weight:600;margin-bottom:6px;color:var(--gray-700)}.form-group input,.form-group select{width:100%;padding:11px 14px;border:1.5px solid var(--gray-200);border-radius:var(--radius);font-size:14px;font-family:inherit;outline:none;transition:var(--transition);background:#fff;color:var(--gray-900)}.form-group input::placeholder{color:var(--gray-400)}.form-group input:focus,.form-group select:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-50)}.btn{padding:10px 22px;border:none;border-radius:var(--radius);font-size:13.5px;font-weight:600;cursor:pointer;transition:var(--transition);display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:inherit;position:relative;overflow:hidden}.btn:active{transform:scale(.97)}.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;box-shadow:0 2px 8px #7c3aed4d}.btn-primary:hover{box-shadow:0 4px 16px #7c3aed66;transform:translateY(-1px)}.btn-primary:active{transform:translateY(0) scale(.97)}.btn-primary:disabled{background:var(--gray-300);box-shadow:none;cursor:not-allowed;transform:none}.btn-success{background:linear-gradient(135deg,var(--success),var(--success-dark));color:#fff;box-shadow:0 2px 8px #10b9814d}.btn-success:hover{box-shadow:0 4px 16px #10b98166;transform:translateY(-1px)}.btn-danger{background:linear-gradient(135deg,var(--danger),var(--danger-dark));color:#fff}.btn-outline{background:#fff;border:1.5px solid var(--gray-200);color:var(--gray-700)}.btn-outline:hover{border-color:var(--gray-300);background:var(--gray-50)}.btn-full{width:100%}.btn-lg{padding:13px 28px;font-size:15px}.card{background:#fff;border-radius:var(--radius-lg);border:1px solid var(--gray-200);padding:24px;margin-bottom:20px;box-shadow:var(--shadow-sm);transition:var(--transition)}.card:hover{box-shadow:var(--shadow)}.card-title{font-size:15px;font-weight:700;margin-bottom:16px;color:var(--gray-800);display:flex;align-items:center;gap:8px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:#fff;border-radius:var(--radius-lg);border:1px solid var(--gray-200);padding:22px 24px;box-shadow:var(--shadow-sm);transition:var(--transition);position:relative;overflow:hidden}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--primary);opacity:0;transition:var(--transition)}.stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.stat-card:hover:before{opacity:1}.stat-card .stat-icon{font-size:22px;margin-bottom:12px;width:40px;height:40px;display:flex;align-items:center;justify-content:center;border-radius:var(--radius);background:var(--primary-50)}.stat-card .stat-value{font-size:30px;font-weight:800;letter-spacing:-1px;color:var(--gray-900);line-height:1}.stat-card .stat-label{font-size:13px;color:var(--gray-500);margin-top:6px;font-weight:500}.stat-card.stat-total .stat-value{color:var(--primary)}.stat-card.stat-total:before{background:var(--primary)}.stat-card.stat-resolved .stat-value{color:var(--success)}.stat-card.stat-resolved:before{background:var(--success)}.stat-card.stat-conversation .stat-value{color:var(--warning)}.stat-card.stat-conversation:before{background:var(--warning)}.stat-card.stat-danger .stat-value{color:var(--danger)}.stat-card.stat-danger:before{background:var(--danger)}.upload-area{border:2px dashed var(--gray-300);border-radius:var(--radius-lg);padding:60px 40px;text-align:center;cursor:pointer;transition:var(--transition);background:var(--gray-25)}.upload-area:hover,.upload-area.dragover{border-color:var(--primary);background:var(--primary-50)}.upload-area .upload-icon{font-size:52px;margin-bottom:16px;line-height:1}.upload-area p{color:var(--gray-500);font-size:14px}.upload-area p strong{color:var(--gray-700);font-weight:600}.upload-area .upload-formats{font-size:12px;color:var(--gray-400);margin-top:10px}.upload-area .file-selected{display:inline-flex;align-items:center;gap:10px;padding:10px 20px;background:var(--primary-50);border-radius:var(--radius);border:1px solid var(--primary-200)}.upload-area .file-selected strong{color:var(--primary)}.summary-box{background:var(--gray-50);border-radius:var(--radius);padding:16px 20px;margin:16px 0;border:1px solid var(--gray-100)}.summary-box h4{margin-bottom:12px;font-size:14px;font-weight:600;color:var(--gray-700)}.summary-item{display:flex;justify-content:space-between;align-items:center;padding:6px 0;font-size:14px}.summary-item .label{color:var(--gray-500);font-weight:400}.summary-item strong{font-weight:600;color:var(--gray-800)}.table-container{overflow-x:auto;border-radius:var(--radius)}table{width:100%;border-collapse:separate;border-spacing:0;font-size:13px}th{background:var(--gray-50);padding:11px 14px;text-align:left;font-weight:600;color:var(--gray-500);text-transform:uppercase;font-size:11px;letter-spacing:.6px;border-bottom:1px solid var(--gray-200);white-space:nowrap}th:first-child{border-radius:var(--radius) 0 0 0}th:last-child{border-radius:0 var(--radius) 0 0}td{padding:13px 14px;border-bottom:1px solid var(--gray-100);vertical-align:middle;color:var(--gray-700)}tr{transition:var(--transition)}tr:hover td{background:var(--gray-50)}tr.clickable{cursor:pointer}tr.clickable:hover td{background:var(--primary-50)}tr.clickable:active td{background:var(--primary-100)}.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 12px;border-radius:20px;font-size:12px;font-weight:600;white-space:nowrap}.badge-pending{background:var(--gray-100);color:var(--gray-600)}.badge-sent{background:#dbeafe;color:#1d4ed8}.badge-conversation{background:var(--warning-light);color:var(--warning-dark)}.badge-resolved{background:var(--success-light);color:var(--success-dark)}.badge-no-response{background:var(--danger-light);color:var(--danger-dark)}.badge-manual{background:#fef3c7;color:#92400e}.filters{display:flex;gap:10px;margin-bottom:20px;flex-wrap:wrap;align-items:center}.filters select{padding:9px 14px;border:1.5px solid var(--gray-200);border-radius:var(--radius);font-size:13px;font-family:inherit;font-weight:500;color:var(--gray-700);outline:none;background:#fff;cursor:pointer;transition:var(--transition)}.filters select:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-50)}.chat-container{max-width:720px;margin:0 auto;border-radius:var(--radius-lg);overflow:hidden;box-shadow:var(--shadow-lg)}.chat-header{background:linear-gradient(135deg,var(--sidebar-bg),#1a1040);padding:18px 24px;display:flex;justify-content:space-between;align-items:center;color:#fff}.chat-header h3{font-size:16px;font-weight:700;letter-spacing:-.3px}.chat-header .info{font-size:12px;color:#ffffff80;margin-top:3px}.chat-messages{background:linear-gradient(180deg,#ece5dd,#e5dccf);min-height:420px;max-height:520px;overflow-y:auto;padding:20px}.message-bubble{max-width:72%;padding:9px 14px;border-radius:10px;margin-bottom:6px;font-size:14px;line-height:1.45;position:relative;box-shadow:0 1px 2px #00000014;animation:msgIn .2s ease-out}@keyframes msgIn{0%{opacity:0;transform:translateY(6px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.message-bubble.outbound{background:#dcf8c6;margin-left:auto;border-bottom-right-radius:3px}.message-bubble.inbound{background:#fff;margin-right:auto;border-bottom-left-radius:3px}.message-bubble .message-time{font-size:10px;color:var(--gray-400);text-align:right;margin-top:4px}.message-bubble .ai-badge{font-size:10px;color:var(--primary);font-weight:600;margin-top:2px}.message-bubble .solution-badge{display:inline-flex;align-items:center;gap:4px;background:linear-gradient(135deg,var(--success),var(--success-dark));color:#fff;font-size:10px;font-weight:600;padding:3px 8px;border-radius:6px;margin-top:6px}.chat-input{display:flex;gap:8px;padding:14px 16px;background:#fff;border-top:1px solid var(--gray-200)}.chat-input input{flex:1;padding:11px 18px;border:1.5px solid var(--gray-200);border-radius:24px;font-size:14px;font-family:inherit;outline:none;transition:var(--transition)}.chat-input input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-50)}.chat-input button{padding:11px 24px;background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;border:none;border-radius:24px;cursor:pointer;font-weight:600;font-size:14px;font-family:inherit;transition:var(--transition);box-shadow:0 2px 8px #7c3aed4d}.chat-input button:hover{box-shadow:0 4px 16px #7c3aed66}.chat-input button:disabled{background:var(--gray-300);box-shadow:none;cursor:not-allowed}.download-options{display:flex;gap:12px;margin-top:16px;flex-wrap:wrap}.progress-bar{background:var(--gray-200);border-radius:20px;height:8px;overflow:hidden;margin:12px 0}.progress-bar .progress-fill{height:100%;background:linear-gradient(90deg,var(--primary),var(--accent));transition:width .4s ease;border-radius:20px}.alert{padding:14px 18px;border-radius:var(--radius);margin-bottom:16px;font-size:14px;font-weight:500;display:flex;align-items:center;gap:10px}.alert-error{background:var(--danger-light);color:var(--danger-dark);border:1px solid #FECACA}.alert-success{background:var(--success-light);color:var(--success-dark);border:1px solid #A7F3D0}.alert-info{background:#dbeafe;color:#1e40af;border:1px solid #93C5FD}.duplicates-warning{background:var(--warning-light);border:1px solid #FCD34D;border-radius:var(--radius);padding:14px 18px;margin:14px 0;font-size:13px}.duplicates-warning strong{color:var(--warning-dark)}.back-link{display:inline-flex;align-items:center;gap:6px;color:var(--primary);text-decoration:none;font-size:14px;font-weight:500;margin-bottom:16px;transition:var(--transition)}.back-link:hover{color:var(--primary-dark);gap:10px}.empty-state{text-align:center;padding:60px 20px;color:var(--gray-400)}.empty-state .empty-icon{font-size:52px;margin-bottom:16px;line-height:1;opacity:.7}.empty-state p{font-size:14px;font-weight:500}.loading-spinner{display:flex;align-items:center;justify-content:center;padding:60px 20px}.spinner{width:36px;height:36px;border:3px solid var(--gray-200);border-top-color:var(--primary);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width: 768px){.sidebar{width:64px}.sidebar-logo h2{font-size:14px}.sidebar-logo span,.sidebar a span:not(.nav-icon),.sidebar-footer{display:none}.sidebar a{justify-content:center;padding:14px}.sidebar nav{padding:4px 8px}.main-content{margin-left:64px;padding:20px 16px}.stats-grid{grid-template-columns:1fr 1fr}.page-title{font-size:20px}}@media (max-width: 480px){.stats-grid{grid-template-columns:1fr}}